Shipping policy

SHIPPING & TURNAROUND TIMES

Please review the turnaround time (TAT) for every item in your order before purchasing. Turnaround time refers to the time required for your order to be completed and shipped and does not include carrier transit or delivery time.

CURRENT TURNAROUND TIMES

Graphic Tees: 15–20 business days
Excludes Wednesdays, weekends, and holidays.

Boutique Preorders: Up to 35 business days
Excludes weekends and holidays.

Bamboo Preorders: Up to 40 business days
Excludes weekends and holidays.

Handmade Preorders: Up to 35 business days
Excludes Wednesdays, weekends, and holidays.

Ready to Ship (RTS): 3–5 business days
Excludes Wednesdays, weekends, and holidays.

PREORDER TAT

Turnaround time for preorder items does not begin on the date you place your order. Each preorder listing will specify the date its TAT begins. Please review this information before ordering.

ORDERS WITH MULTIPLE ITEMS

Your entire order will ship together once ALL items in the order are ready.

If your order contains products with different turnaround times, the entire order will follow the item with the longest TAT. We do not split shipments as individual items become available.

This includes orders containing both Ready to Ship and preorder items. RTS items purchased with preorder items will be held until all preorder items in the order are ready to ship.

If you would like an RTS item to ship within the RTS turnaround time, please place it as a separate order from preorder or made-to-order items.

SHIPPING & DELIVERY

TAT ends when your completed order is handed over to the shipping carrier. A shipping label being created does not, by itself, mean the package has entered carrier possession.

Once a package has been accepted by the carrier, transit and delivery times are outside of The Velvet Spade’s turnaround time. Carrier delays do not constitute exceeding our stated TAT.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an address error. We cannot guarantee an address can be changed once an order has entered processing or shipping.

TRACKING & DELIVERY

Tracking information will be provided when your order ships. Please allow time for the carrier to scan and update tracking information.

The Velvet Spade is not responsible for carrier delays after a package has been accepted by the shipping carrier.

If your tracking shows an unusual delay, loss, or delivery issue, please contact us so we can help determine the appropriate next steps with the carrier.

By placing an order with The Velvet Spade, you acknowledge that you have reviewed and agree to the applicable turnaround time and shipping terms.